Reports to: Owner / Operator

Supervises: Assistant Managers, Lead ECEs, ECEs, Float Staff and other program staff

Employment: Full-time

Work location: Redwater, AB

Position Summary

The Program Manager is responsible for the overall day-to-day operation of

the childcare program and for ensuring that children receive safe, responsive,

developmentally appropriate and high-quality care.

The Program Manager provides leadership to the entire team, oversees staffing and

scheduling, supports educators, maintains communication with families, coordinates

programming and ensures that the centre operates in accordance with applicable

Alberta childcare requirements, policies and procedures.

Key Responsibilities

1. Program Operations

- Oversee daily operations of the childcare centre.
- Ensure classrooms are adequately staffed and appropriately supervised.
- Monitor staff-to-child ratios and approved group arrangements.
- Coordinate opening and closing procedures.
- Ensure classrooms, equipment and materials are safe and appropriate.
- Ensure daily routines and programming are implemented consistently.
- Coordinate emergency and incident procedures.

2. Staff Management

- Recruit, interview and participate in selecting employees.
- Verify ECE certification and required qualifications.
- Prepare staff schedules.
- Assign educators to classrooms.
- Coordinate staff breaks and relief coverage.
- Monitor attendance and punctuality.
- Conduct staff meetings.
- Provide coaching and performance feedback.
- Identify staff training and professional-development needs.




- Conduct probationary and performance reviews.
- Address workplace concerns and performance issues.

3. Licensing and Compliance

- Maintain compliance with the Early Learning and Child Care Act, Regulation and applicable licensing requirements.
- Maintain required staff documentation.
- Ensure staff certification is verified and monitored.
- Maintain required safety, emergency and operational documentation.
- Cooperate with licensing officers and inspections.
- Ensure the approved program plan is implemented.
- Follow required incident-reporting procedures.

4. Child Development and Programming

- Support educators in developing age-appropriate programming.
- Review classroom programs and observations.
- Encourage responsive interactions between educators and children.
- Support inclusive programming.
- Monitor children's developmental needs.
- Coordinate referrals and support services when appropriate.

5. Family Communication

- Welcome new families.
- Communicate centre policies and procedures.
- Respond professionally to parent questions and concerns.
- Arrange parent meetings when necessary.
- Maintain confidentiality.
- Support positive relationships between families and educators.

6. Administration





- Maintain staff and program records.
- Monitor supplies and equipment.
- Participate in purchasing decisions.
- Coordinate maintenance and repairs.
- Prepare reports and documentation required by the operator.
- Support enrolment and classroom placement.

Required Qualifications

- Alberta Level 3 ECE certification appropriate for the program supervisor role.
- Current First Aid/CPR as required.
- Required criminal record/vulnerable sector screening.
- Demonstrated experience in early learning and childcare.
- Previous leadership/supervisory experience strongly preferred.
- Knowledge of Alberta childcare licensing requirements.
- Strong written and verbal communication skills.

Personal Competencies

- Leadership
- Organization
- Reliability
- Professional judgment
- Conflict resolution
- Communication
- Confidentiality
- Problem-solving
- Team building
- Ability to remain calm under pressure

Physical Requirements:

The position may require:

- Standing and walking for extended periods.
- Bending, crouching and kneeling.
- Assisting with children's daily routines.
- Moving classroom materials and equipment.
- Responding quickly to children's safety needs.

Performance Expectations

The Program Manager is expected to maintain a safe, organized and skilled

childcare environment and ensure that staff understand and follow centre policies and

applicable regulatory requirements.

Pay: $21.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Child Care Program Manager (Redwater)
🏢 Bliss Delight Childcare & OSC
📍 Redwater