Monitor airport quality and analyze performance trends onsite in Toronto for the Greater Toronto Airports Authority. Support safe, effective Airport Operations Control.

As a Quality Analyst reporting to the Manager, Airport Operations Control, you will monitor productivity, customer service, dispatch, effectiveness, and efficiency. You will maintain data, identify benchmarks, report results, and recommend improvements. The position also supports AOC systems and operational processes.

Key Responsibilities

- Monitor quality across Airport Operations personnel and established AOC systems
- Analyze data and recommend actions addressing operational weaknesses
- Identify benchmarks, goals, trends, and performance results




- Perform audits and report findings for Operational Communications Specialists
- Liaise with departments to align AOC processes and procedures

Requirements:
- Minimum five years of airport operations experience
- Recent Specialist, Airport Operations Control experience within two years
- Two-year post-secondary diploma or acceptable equivalent experience
- Experience in call or control center environments
- Transportation Security Clearance, Class G licence, and AVOP

Apply airport operations, data analysis, and quality monitoring expertise to strengthen Toronto Pearson's Airport Operations Control.

📌 Airport Operations Quality Analyst (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto