Build trusted automotive customer relationships as a Service Advisor at Fountain Tire Roper Road. Recommend tire and mechanical services with confidence.
This Service Advisor position supports customers at an established Fountain Tire automotive repair shop. You will listen for customer needs, explain service quotes, receive work authorization, and finalize sales. Daily work includes proactive satisfaction calls, technician communication, accurate billing, and showroom promotions.
Key Responsibilities
- Identify needs and recommend appropriate vehicle services
- Call customers proactively about service satisfaction
- Communicate bookings and work orders to technicians
- Finalize sales and complete customer follow-up
- Keep showroom promotional materials updated
Requirements:
- Excellent customer service and a positive attitude
- Effective listening and recommendation skills
- Knowledge of passenger and light truck tires
- Knowledge of specialty tires and mechanical services
- Valid driver's license with satisfactory abstract
Use automotive service knowledge and customer-focused communication to guide Fountain Tire customers through repair decisions.