Lead balance verification operations for MoveDocs, combining team leadership and data-driven decision-making to support law firm customers remotely or onsite. Travel periodically.This manager directs the Key Accounts team within MoveDocs’ Servicing organization. The position oversees current and final balance delivery, final bill packages, customer experience, and financial performance.
You will manage near-shore team members, improve processes, and maintain compliant, timely servicing activities.Key Responsibilities:
Supervise team leads, representatives, and associatesPrioritize workflows and monitor task agingDeliver performance metrics and service-level agreementsCoach employees through one-on-ones and trainingReport insights and recommendations to the EVP, ServicingRequirements:
College degree requiredFive-plus years in office or contact center environmentsHealthcare, legal, insurance, or financial services experienceTechnology integration and data-driven decision-making skillsExcellent written and verbal communication skillsApply balance verification expertise, operational leadership, and customer focus while supporting MoveDocs law firm accounts and servicing targets.