Build B2B customer relationships onsite in Woodbridge, Ontario, combining French and English fluency with troubleshooting and problem-solving.

Fleming and Baron, part of ASSA ABLOY, is seeking a Bilingual Customer Account Manager for customers across multiple regions. This customer-facing position requires accurate, effective support for technical products, from order entry through after-sales needs. You will collaborate with Sales, teammates, and support departments while acting as an internal customer advocate.

Key Responsibilities:

- Develop strong relationships and understand customer needs
- Support pricing, discounts, orders, and after-sales requests
- Investigate discrepancies and implement customer issue solutions




- Collaborate with Sales and support departments
- Provide timely and accurate customer updates

Requirements:

- Fluency in French and English
- Three or more years managing custom product accounts
- CRM, Microsoft Office, and ERP system experience
- Strong collaboration, communication, and conflict management skills
- Ability to establish credibility internally and externally

Use bilingual relationship management, troubleshooting, and customer advocacy skills to support ASSA ABLOY accounts and technical products.

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