Work Schedule: 24/7/365 Operations – Rotating Day and Night Shifts
Hours: 37.5 hours per week
Job Overview
We are seeking fully bilingual (English/French) professionals to join a 24/7 operations team providing real-time support to law enforcement agencies across Canada. This role involves supporting critical, time-sensitive situations, including life-and-death emergencies. Candidates must be professional, reliable, punctual, quick-thinking, and comfortable working under pressure.
Shift Schedule The team operates 24 hours a day, 7 days a week, 365 days a year.
- Day Shift: 6:00 AM – 6:30 PM (Mountain Time)
- Night Shift: 6:00 PM – 6:30 AM (Mountain Time, following morning)
- Candidates must be comfortable rotating between day and night shifts as required.
Must-Have Requirements
- Full bilingual proficiency: Fluent in both English and French, with excellent written and verbal communication skills.
- Shift flexibility: Ability to work rotating day and night shifts to support 24/7/365 operations.
- Reliability and punctuality: Solid attendance, time management, and dependability are essential.
Nice-to-Have Qualifications
- Intermediate to advanced computer and technology skills.
- Previous experience working in highly confidential or privacy-sensitive environments.
- Self-motivated, detail-oriented, and able to work independently.
- Ability to remain calm, professional, and make quick decisions in stressful situations.
📌 Bilingual Customer Service Representative (Montreal)
🏢 Experis Canada
📍 Montreal
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