Use telephone collections expertise as a Collections Advisor with Scotia Dealer Advantage in Hamilton, Ontario, supporting delinquent account resolution.
This position contributes to Scotia Dealer Advantage’s Collections department in Canada. You will conduct payment collection activity, assess account risk, negotiate revised arrangements, and address customer concerns. French and English communication supports regular interactions with clients and Toronto-based groups.
Key Responsibilities:
- Identify account risk and take prompt action to minimize losses
- Conduct collections by telephone, letter, text, or email
- Negotiate revised payment terms, settlements, and arrangements
- Resolve inquiries, complaints, and persistent payment problems
- Follow policies, controls,
regulations, and risk requirements
Requirements:
- Collections or telephone-based customer service experience
- Experience managing delinquent accounts in financial services
- Microsoft Word, Excel, Outlook, and Internet experience
- Understanding of predictive dialers and payment systems is an asset
- Sufficient French and English knowledge for regular client interactions
Bring bilingual communication, financial collections experience, and sound payment decisions to Scotia Dealer Advantage’s Hamilton team.