- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Excellent analytical, problem-solving, and decision-making skills
📌 4 Openings & Long Term! Application Support Specialist - Intermediate, 14 Months Contract (Toronto)
🏢 Dimensional Tech
📍 Toronto
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