We're Hiring: Absence Management Specialist | 100% Remote | Full-Time

Status (full or part time): Full time

Working Model (remote, fully onsite, hybrid): Remote

Working days: M-F

Working hours: 8-5

We are looking for an experienced Absence Management Specialist to support leave administration operations, manage complex employee leave cases, coordinate with third-party administrators, and drive process improvements.

This is an excellent opportunity for an HR / Benefits professional with hands-on experience in Leave of Absence (LOA), FMLA, ADA accommodations, and disability management.

Key Responsibilities:

- Manage complex Leave of Absence (LOA) cases, escalations, and pending claims.
- Coordinate with Third-Party Administrators (TPAs), such as Sedgwick, to resolve delayed claims and case management issues.
- Support FMLA, ADA accommodations, disability management, and state leave processes.
- Conduct case file audits and ensure accurate documentation and compliance.
- Develop and maintain SOPs, workflow documentation, decision trees,



and operational checklists.
- Identify process gaps and implement improvements across absence management operations.
- Support HR system implementation and related operational initiatives.

Required Qualifications:

- 3+ years of experience in HR, Benefits, Leave of Absence, Disability, or Absence Management.
- Hands-on knowledge of FMLA, ADA, state leave laws, and accommodation processes.
- Experience working directly with TPAs such as Sedgwick, Unum, Lincoln Financial, or The Hartford.
- Solid experience with case management, escalations, and file audits.
- Ability to develop SOPs, workflow processes, and operational documentation.
- Strong communication, problem-solving, and stakeholder management skills.

Work Details:

- Employment: Full-Time
- Work Model: 100% Remote
- Schedule: Monday–Friday
- Working Hours: 8:00 AM–5:00 PM

📌 Absence Management Program Manager (Canada)
🏢 Pharmaceutical
📍 Canada