Who you are

- This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs

- Coachability: You thrive on feedback, bring low ego, and are eager to learn daily

- Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again

- Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates

- Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency

- Empathy: You deeply care about other people’s experience, and go above and beyond to give them a better experience than they’ve ever had before
- A deep passion for the education sector and creating a positive social impact

- Experience in sales, partnerships, account management, recruitment, or education is a plus

What the job involves

- Reports to: Customer Growth Manager

- You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them

- You’ll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more

- We have more than doubled the business in the past year. With that business growth comes incredible career progression opportunities for those hungry and excited to grow

- Our leaders and senior roles across the business come directly from our frontline, entry level positions

- Building deep, meaningful relationships with your school partners

- Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms

- Upselling Zen products and services to expand our impact within your school partner portfolio





- Acting as a responsive, central point of contact for all school partnership stakeholders

- Reporting on key trends and feedback to our Product team to help improve our platform

- Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles

- Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems

- Coaching educators and improving their performance in schools

- As we scale, this role will directly grow with the business. This team is at the heart of the Zen marketplace. By managing and growing our school partnerships and managing and supporting our educators, you will gain expertise in account management, sales, partnerships, and operations

- You will also learn how to work effectively with a world-class product and technology team to produce better and better outcomes for our customers

- Where you take your career next is up to you. You can use these skills to move into sales and partnerships roles, leadership, product management, and more. Whatever your ultimate goal is, we want to know what it is so we can help you get there

The application process

- Step 1: Intro call with our Talent team to tell you a bit more about the role, assess alignment, and answer any question you may have

- Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner

- Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role

Perks

- Macbook and tech equipment provided

- Regular "lunch 'n' learns" every month on a range of topics

- Investment in your professional development

- Regular socials

- Ownership in the company
- 25 days of holidays + all UK public holidays off

- Central London dog-friendly office with perks like fresh fruit, bike parking, showers, and an on-site gym and café

- Life insurance
- Vitality health insurance and benefits

- Pension scheme
- Health benefits (Zen pays 75% of premiums) including vision and dental

- Cycle to Work Scheme

- Electric Car Scheme

📌 Account Manager (Vancouver)
🏢 Zen Educate
📍 Vancouver