Job Title: Account Sales Representative – Steel Processing

Reports To: Sales Manager

Job Summary The Account Sales Representative at Grayler Metals Corp. is responsible for managing and developing customer accounts, with a primary focus on production processing services. This role oversees the full customer order lifecycle, from initial inquiries and quoting through material sourcing, order processing, production coordination, and final delivery.

Working closely with customers and internal departments, the Account Sales Representative ensures that customer requirements are accurately understood, quoted, and fulfilled in alignment with production capabilities, quality standards, and delivery expectations. This position requires a robust combination of technical knowledge, sales ability, customer service, and organizational skills.

Duties and Responsibilities

- Develop and maintain strong, long-term relationships with existing customers, serving as their primary point of contact for production-related sales, service, and support.
- Identify and pursue new business opportunities, including conducting cold calls and customer outreach as part of the customer development and onboarding process.
- Manage customer orders throughout the entire order lifecycle, from initial quoting to final delivery, ensuring specifications, timelines, and quality requirements are met.
- Prepare accurate and competitive quotes using AutoCAD and other applicable CAD/CAM or modelling software.
- Review customer drawings, blueprints, and specifications to complete material takeoffs, develop bills of materials, and determine production requirements.
- Identify and troubleshoot technical challenges related to part geometry, material nesting, machining strategies, and production processes.
- Research and source appropriate materials for quoting and production, balancing customer requirements, material availability, quality, and cost-effectiveness.
- Collaborate with production, purchasing,



and other internal departments to coordinate job scheduling, workflow, and on-time delivery.
- Maintain a robust understanding of shop floor operations, equipment capabilities, production processes, and scheduling constraints to ensure accurate quotations and realistic delivery commitments.
- Enter, coordinate, and manage both Outside Processing (OP) and Inside Processing (IP) orders, ensuring accurate documentation, tracking, and timely follow-up.
- Monitor order progress and proactively communicate updates, changes, or potential delays to customers and internal teams.
- Provide responsive customer service and ongoing account support to promote customer satisfaction, retention, and repeat business.
- Follow all company policies, procedures, and safety requirements while maintaining a safe and organized work environment.
- Perform other related duties and special projects as assigned by management.

Required Skills and Abilities
- Previous experience in account management, technical sales, customer service, or a similar production-focused role.
- Knowledge of the steel and metal processing industry, including materials, manufacturing processes, and production requirements.
- Proficiency in AutoCAD and/or other CAD/CAM or design software.
- Ability to read and interpret structural drawings, engineering drawings, and blueprints, including performing material takeoffs and developing bills of materials.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent time management skills, with the ability to prioritize multiple projects and meet deadlines.




- Strong verbal and written communication skills, with the ability to communicate effectively with customers, suppliers, and internal teams.
- Excellent interpersonal and customer service skills, with the ability to build and maintain productive business relationships.
- Strong problem-solving and analytical skills, including the ability to interpret technical information and apply general business mathematics.
- Ability to work independently while contributing effectively within a team environment.
- Ability to perform effectively in a fast-paced environment and manage competing priorities under pressure.
- Strong initiative, adaptability, and a results-oriented approach to sales and customer account management.

Education and Experience
- Business diploma or post-secondary education in business, sales, or a related field is considered an asset.
- Two to three years of experience in a sales, account management, or customer service role.
- Two to three years of experience in the steel or metal processing industry.
- Equivalent combinations of education, training, and relevant industry experience may be considered.

Pay: $60,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- How many years experience do you have in account sales?
- How many years experience do you have with drawing, blueprints, schematics, take-offs?
- Do you have any AutoCAD or CAD/CAM experience?
- How much steel industry experience do you have? Brief summary.
- Are you legally authorized to work in Canada?
- Do you require a work permit?

Education:
- Secondary School (required)

Experience:
- Sales: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Account Sales Representative (Peterborough)
🏢 Grayler Metals
📍 Peterborough