Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2

Job Type: Full-time

Reports To: Operations Manager

Pay Range: CA$22.00 - CA$28.00 per hour

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

- Welcome parents, members, and guests in a warm, professional manner
- Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information




- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times
- Adhere to WD Swim policies, procedures, and confidentiality standards
- Promptly report operational issues or concerns to management

Requirements

Qualifications
- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Basic computer skills, including email, scheduling systems, and spreadsheets
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented

Benefits

Why Join WD Swim?
- Supportive and team-oriented work workplace
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities

📌 Administrative Assistant & Front Desk (Markham)
🏢 wd swim
📍 Markham