Cloudbeds seeks an Advanced Support Coach for Payments with expertise in CB Pay, chargebacks, and complex customer troubleshooting. Work remotely while supporting hoteliers globally.This advanced support role handles payment issues involving chargebacks, payouts, disputes, and reconciliation. You will support onboarding, investigate incomplete information, educate customers, and advocate for product improvements.
Hospitality operations experience, payments or fintech experience, numerical comfort, and robust communication are central to the work.Key Responsibilities:
Serve as advanced contact for complex CB Pay issuesInvestigate chargebacks, payouts, disputes, and reconciliation questionsSupport payments onboarding and customer enablement proactivelyShare payment insights with Product and EngineeringTrack case outcomes and payments trendsRequirements:
Hospitality operations experience with demonstrated role growthA few years of payments or fintech experienceComfort working with numbers and reportingKnowledge of PCI compliance and chargeback rulesFluency in Spanish or PortugueseApply advanced payment support, customer education, and problem-solving skills to help Cloudbeds hoteliers resolve critical CB Pay issues.