Seeking: Unicorn

Have you ever been described as the perfect mix of a psychologist, daycare professional, stand-up comedian, and computer scientist? If so, take a peek at what our pubs are searching for.

Join Our Team as an Assistant General Manager!

With multiple locations across Ottawa, Heart & Crown is a lively, family-run Irish pub group where everyone from ages 0 to 100 is welcome.

As a proud family-operated business for over 30 years, we've mastered the art of good craic, great pints, and even better company.

Not sure what "craic" is? Sounds like you've got some important research to do—go on, look it up. Trust us, it's the kind of knowledge that comes in handy around here!

We're looking for passionate, driven, and personable Assistant General Managers to join our leadership teams across Ottawa. If you thrive in a fast-paced environment, enjoy a good laugh, and can handle just about anything thrown your way, we might have a spot for you!

What We Offer

- Competitive Compensation & Perks – The opportunity to earn a salary while also picking up bar shifts. And the best part? We don't tip pool!
- Paid Benefits – Health, wellness, and stability for our team members.
- Parking – Parking options or arrangements may be available depending on location.
- A Great Team – Work alongside passionate professionals in a supportive environment.
- Strong Leadership & Job Security – Family-operated for over 30 years, our business is built for the long haul.
- Training & Development – We invest in our people's growth because your success is our success.
- Innovation & Open-Mindedness – We value fresh ideas and encourage creativity.
- Work-Life Balance – We know that happy employees make for a great workplace.
- In-House Security Team – A safe and secure environment for both our team and guests.
- A Culture of Candour & Respect – Your opinions matter, and we're always open to new perspectives.
- Opportunities for Growth – With multiple locations across Ottawa, there are opportunities to build a long-term career within our organization.

What We Expect From You:
- Proven Leadership Experience – At least 2 years in a hospitality management role.
- Strong Operational & Financial Acumen – Ability to manage costs, drive sales, and optimize efficiency.
- Exceptional Team Management Skills – Lead, motivate, and develop a high-performing team.
- Commitment to Guest Experience – Ensure every guest leaves with a great experience.
- Ability to Thrive in a Fast-Paced Environment – Our pubs are bustling, high-energy environments that require adaptability and a hands-on approach.
- Problem-Solving Mindset – Ability to make smart decisions under pressure.




- Excellent Communication & Organizational Skills – Clarity, efficiency, and collaboration are key.
- Passion for Hospitality & Community Engagement – We're deeply rooted in Ottawa's communities and want someone who shares our values.
- Long-Term Commitment to Growth – We're looking for someone who wants to grow and develop within the hospitality industry.
- Ability to Wear Many Hats & Multi-Task – Versatility is a must in our fast-paced environment.
- Amiable and Analytical – Strong computer skills, a friendly personality, and the ability to balance people and numbers. Maitre D experience is an asset.
- Floor Presence – Be visible, engaged, and proactive in daily operations.
- Strong Bartending Skills – Hands-on knowledge and expertise behind the bar.
- Strong Leadership – Inspire, motivate, and uphold team morale.
- Commitment to Our Standards – Maintain consistency and excellence in service.
- Flexible Schedule – Ability to work evenings, weekends, and holidays as needed.
- Reliable Transportation – Punctuality and dependability are key.
- De-escalation Skills – Handle conflicts calmly and professionally.
- Strong Moral Compass – Integrity and ethical decision-making in all aspects of the job.
- Personality! – The ability to banter is the foundation of our business. If you can make someone laugh while keeping the ship sailing smoothly, you're already off to a great start.

How Do These Skills Apply to Your Daily Responsibilities? Operational & Financial Management

You'll be responsible for monitoring labour costs, making appropriate and timely staffing adjustments, keeping an eye on liquor variances, and contributing creative ideas to improve sales and operational efficiency.

Team Leadership & Development

Leading a large team means establishing explicit communication, effectively delegating tasks, fostering collaboration, providing constructive feedback, managing conflicts, and leading by example. Your job is to empower your team and ensure everyone is working toward the same goals.

Guest Experience

Our guests are the reason we have the privilege of keeping our doors open. Every decision should consider their experience. Whether it's resolving a concern, creating a memorable moment, or simply making someone feel welcome, hospitality comes first.

Problem-Solving In this industry,



anything can happen—and usually all at once! You must be able to think on your feet and come up with practical solutions your team can realistically execute.

Wearing Many Hats To quote Bruce Lee, you must "be like water."

No two days are the same in the restaurant industry. One day you're bartending, the next you're an event planner, and the next you're a plumber. Flexibility, adaptability, and a sense of humour will take you a long way!

Communication

With large teams across busy environments, the game of telephone can get out of hand quickly. Clear, effective communication is essential, whether you're introducing new procedures, delivering constructive feedback, handling disciplinary matters, or conducting daily pre-shift meetings.

Analytical Skills

You'll need to be comfortable using spreadsheets, point-of-sale systems, reservation and event management applications, and staff scheduling tools. Maitre'D experience is an asset.

People Skills

Being approachable, supportive, and relationship-focused is just as important as knowing your numbers. We want leaders who genuinely care about their teams and guests.

Conflict Resolution & De-escalation

Tensions can run high in hospitality, whether between staff members or guests. You'll need to remain calm, fair, and neutral, listen to all sides, and work toward objective solutions.

Still Reading? We Like You Already!

If you've made it this far, impressive!

You might be thinking, "Wow, they ask for a lot," and you'd be right. But we also give just as much in return.

What sets us apart is our unwavering commitment to developing our team, empowering them to grow, and helping them refine their skills.

We're not just looking for someone to fill a management position. We're looking for someone who wants to become part of our family, contribute to our culture, and grow alongside us.

Not sure you're the perfect fit?

If you bring dedication, personality, a strong work ethic, and a willingness to learn, we'll make it our mission to help you reach your full potential.

Passion goes a long way, and we're always willing to invest in the right people.

Think you might be our unicorn?

We'd love to hear from you!

Apply today and join the Heart & Crown family across Ottawa!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Licence/Certification:
- Smart Serve (required)

Work Location: In person

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