Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently.
Eastern
Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work includes Amazon Connect, Contact Flows, IVR, AWS services, APIs, and enterprise integrations. You will configure, develop, test, troubleshoot, and maintain production solutions with limited supervision.Key Responsibilities:
Design and maintain end-to-end Amazon Connect contact-center solutionsBuild Amazon Connect Contact Flows and IVR journeysDevelop AWS Lambda and API integrations with backend systemsCustomize agent desktop and customer-experience capabilitiesResolve technical issues through end-to-end ownershipRequirements:
Solid hands-on Amazon Connect implementation experienceExperience with Contact Flows, IVR, AWS Lambda, and APIsExperience integrating AWS services with enterprise applicationsExperience with migrations and production implementationsEastern Time working-hours overlap and approved delivery locationApply Amazon Connect, AWS Lambda, API integration, and troubleshooting expertise to Genpact’s enterprise transformation work.