- This position is needed to support delivery of People priorities. This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees
- You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team
- Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations
- Partner with the HRBP team supporting our GTM and Marketing functions to support program roll-outs and on-going process execution
- Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
- Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
- Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
- Support HR Leader on ad hoc projects
- Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
- Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment




- Program Management- annual cyclical events such as calibration, pulse surveys etc
- Maintain confidentiality of core HR data and projects

Benefits

- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education

- Work from home opportunities
- Generous annual time off in all countries

- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Variety of snacks, drinks, and catered meals in each of our locations
- Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
- Solid ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong ability to identify process gaps and improvement opportunities
- Keen to continue learning and developing their skill set, having a growth mindset
- You are a decisive problem solver with a “get it done” attitude who will thrive in a fast-paced, sometimes ambiguous environment
- Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
- Demonstrates employee focus and managing proactive communication to ensure optimum HR support
- Strong data analysis skills and ability to share recommendations with stakeholders
- Ability to take initiative and be a self-starter
- AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools
- Proficiency with HR systems, such as Workday and ServiceNow
- 3+ years experience in an HR role
- Experience partnering with or supporting GTM business units

📌 People Generalist (Canada)
🏢 Twilio
📍 Canada