Build high-performing customer service teams at PAL Airlines while advancing employee development, accountability, and passenger experience across Quebec.
As Director, Customer Service, you will lead, coach, and develop customer service and station leaders. You will establish performance goals, support career development, and drive workforce planning, recruitment, succession planning, and leadership development. The role also requires a customer-first culture grounded in service, safety, and continuous improvement.

Key Responsibilities

Lead, coach, and develop station leadersDrive workforce planning and recruitment initiativesSupport succession planning and leadership developmentEstablish goals and foster employee engagementCreate an inclusive, team-oriented team cultureRequirements:
Senior leadership experience in customer service or related fieldsExperience leading multi-site teams successfullyStrong communication, leadership, and relationship-building skillsAbility to inspire teams and influence stakeholdersFrench and English bilingualism is requiredUse people leadership, customer service expertise, and operational accountability to strengthen PAL Airlines teams across Quebec.

📌 Director Customer Service Team Development (Canada)
🏢 PAL Airlines
📍 Canada