Lead technical account management for Dayforce customers using HCM expertise and advanced SQL, XML, or XSLT skills. As a Senior Technical Account Manager, you will provide premium account services and partner with Client Support Analysts. You will manage incidents, customer success plans, application solutions, upgrades, and escalations. Your work connects customer business problems with Dayforce products and services. The position requires expertise across at least two HCM modules, including Payroll, Perks, WFM, or HR. Strengthen executive relationships alongside Customer Success Managers Drive customer value, growth, retention, and advocacy outcomes Analyze usage patterns and improve adoption and user experience Bachelor's degree in Computer Science, Engineering, or related fields Three to five-plus years in Dayforce Consulting or Implementation Advanced proficiency with SQL, XML, and/or XSLT Apply technical HCM expertise, customer advocacy, and solution leadership as Dayforce's trusted Senior Technical Account Manager.