Hotel Front Desk Agents create warm guest experiences through personable service, problem-solving, organization, and attentive communication at the front desk.

At Pomeroy Lodging, this position shapes each guest's first impression and supports memorable stays. You will maximize room revenue while meeting department financial goals. The work includes reservations, arrivals, departures, guest information, and transactions.

Key Responsibilities:

- Maintain friendly, attentive, and professional guest interactions
- Respond appropriately to guest complaints and concerns
- Keep front desk, lobby, and entrance picture-perfect
- Answer phones and welcome guests promptly
- Process reservations, check-ins, check-outs, and transactions

Requirements:

- Previous front desk or hotel experience is an asset
- Robust communication and interpersonal skills
- Tech-savvy approach to front desk work
- Availability for day, afternoon, evening, or weekend shifts
- Ability to stand, lift, and bend as required

Bring organization, communication, and problem-solving skills to Pomeroy Lodging's guest-focused hotel front desk team.

📌 Hotel Front Desk Agent (Canada)
🏢 Pomeroy Lodging
📍 Canada