Division: Brighton Retirement Living

Reports to: Assistant General Manager

Location: 291 Main St., Brighton

Status: Permanent, Part-Time

Salary/Wage: $17.95/hour

Hours of Work: 0-24 hours per week

Vacancy: Vacant

Application Deadline: November 18, 2026

Reporting to the Assistant General Manager, the Concierge serves as the first point of contact for residents, guests, and staff, providing a welcoming and professional environment. This position is responsible for managing front desk operations, responding to resident requests, coordinating services such as transportation and maintenance, and ensuring smooth communication between residents and various departments.

This position requires availability to work throughout the week and on a rotating schedule that includes every other weekend.

Duties and Responsibilities

1. Front Desk Management

- Serve as a first point of contact for residents, guests and visitors.
- Answer phone calls and direct inquiries appropriately.
- Manage visitor sign‐ins and enforce security protocols.
- Provide direction to guests and visitors and/or notify appropriate personnel.
- Maintain records (e.g. telephone logs) as required.
- Handle payments from residents or family members, as directed by the General Manager.
- Sort incoming mail for distribution to residents and departments.
- Prepare and dispatch outgoing mail.
- Present a positive, professional image of the residence to the public.
- Observe the general comings and goings of residents from the residence.

2. Administration

- Maintain accurate records of resent interactions and service requests.
- Update resident directories and contact information.




- Type correspondence, including confidential information; compose correspondence that does not require the General Manager's attention.
- Organize workflow through administration office; coordinate meetings and schedule appointments, as required.
- Complete routine forms, as required.
- Maintain current knowledge of information required by various government and other agencies regarding residents.
- Order office supplies from designated suppliers.
- Maintain internal records and prepare internal reports for residence, as required.
- Carryout additional administrative functions (staff scheduling, placement of residents, placing advertisements, etc.), as directed.

3. Resident and Customer Service

- Assist residents with daily needs such as scheduling appointments, making reservations or arranging transportation.
- Handle special requests, such as deliveries or room service coordination.
- Provide information on facility services and community activities.
- Liaise with housekeeping, maintenance, dining and healthcare teams to fulfill resident needs.
- Coordinate personal services (e.g. salon services, wellness programs).
- Monitor service request and follow‐up to ensure timely completion.
- Promote positive atmosphere through friendly, attentive service.




- Address concerns or complaints in a professional, solution‐focused manner.
- Build relationships with residents to foster trust and familiarity.

4. Risk Management and General Safety

- Monitor the entrance and report any unusual activity.
- Respond calmly and effectively to emergency situations.
- Partner with community team to ensure community is in compliance with Occupational Health and Safety requirements and promotion of risk management programs and/or policies; adherence to safety rules and regulations.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire safety procedures including extinguishers, Safety Data Sheets (SDSs) and lockout tagout procedures.
- Report all accidents and incidents immediately.
- Report all unsafe and hazardous conditions and/or equipment immediately.
- Comply with all infection control techniques, placement of biohazard containers and removal techniques, procedures and policies.
- Participate in fire safety and mock disaster procedures.

5. Other

- Works in a safe manner and ensures department operations are carried out in a protected manner in accordance with the Occupational Health and Safety Act, associated regulations, Legacy Living's policies, procedures, and other associated legislation.
- Other related duties, as assigned.

The successful candidate will possess the following:

Education

- Secondary school diploma or equivalent.
- Degree or diploma in hospitality, business or related field preferred.

License, Registration, Training and Clearances

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📌 Concierge (Canada)
🏢 Mistral Group of Companies
📍 Canada