Own client retention and expansion for Blacksmith Agency, using account management and transparent communication remotely across the USA or Canada. As Strategic Account Manager, you manage an established book of recurring agency clients. You keep clients, renew relationships, and identify expansion opportunities. You work with strategists and delivery teams so clients receive one clear voice.
Key Responsibilities
Own retention across an established recurring client book Monitor accounts and identify early signs of drift Find and sell additional projects within client accounts Carry a seven-figure annual retention and upsell quota Coordinate strategists and delivery teams around client communication
Requirements:
Agency account management experience is required Experience in marketing, digital, creative, or advertising agencies Proven record of retaining clients and selling additional work Comfort carrying a quota Clear, calm communication with senior client stakeholders Bring agency account management, retention, upselling, and senior stakeholder communication to Blacksmith Agency's remote client portfolio.