Seawings Express is an international bonded shipping and logistics service. We also operate a CBSA bonded warehouse at YYJ airport. We are looking for someone who enjoys working with people, pays attention to detail, and can stay organized in a fast-paced office environment.
Position Details
Job title: Customer Service Representative
Wage: $19.00-$22.00 per hour
Schedule: Monday to Friday, 8:00 a.m.-4:30 p.m.
Employment type: Full-time
Location: YYJ Victoria International Airport - Cargo Building
Full background check required - CBSA/Transport Canada
Responsibilities
- Respond to customer inquiries by phone and email in a professional, courteous manner
- Provide customers with information regarding shipments, services, and account questions
- Assist with order tracking, documentation, and general administrative tasks
- Maintain accurate customer records and update account information as needed
- Resolve or escape customer concerns appropriately
- Work closely with warehouse, operations, and administrative staff
- Perform other office and customer-service duties as assigned
What We're Looking For
- Strong verbal and written communication skills
- Professional phone manner and customer-focused attitude
- Positive organizational skills and attention to detail
- Basic computer skills, including Outlook and Microsoft Office
- Ability to multitask, prioritize, and work both independently and as part of a team
- Previous office or customer service experience is an asset, but not required - we are willing to train the right candidate
Benefits
- Full extended health benefits after 6 months of employment
- Consistent weekday schedule- no weekends
- Supportive team environment with training provided
Seawings Express International is seeking a friendly, reliable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, providing accurate information, and helping ensure a positive customer experience.
📌 Customer Service Representative (Canada)
🏢 Seawings Express International
📍 Canada
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