Guide Augvator customers to success through onboarding, training, and ongoing support for its AR construction guidance platform.
As Customer Success Manager, you will serve enterprise clients across construction firms, project managers, and contractors. You will shape adoption through tailored workflows, support materials, and client success strategies. The work connects customer needs with product and engineering requirements.
Key Responsibilities
Lead client onboarding, training, and platform adoptionCollect feedback on AR features, BIM integrations, and usabilityDevelop tailored workflows and customer success strategiesMonitor usage, address churn risks, and demonstrate valueCoordinate escalations and cross-functional service deliveryRequirements:
Bachelor's degree in a related field2-3 years in customer success or account managementUnderstanding of construction workflows or BIM systemsStrong communication, presentation, and negotiation skillsFamiliarity with CRM and customer success toolsApply customer success, construction technology, and data analysis skills to strengthen adoption and outcomes for Augvator clients.