Deliver exceptional after-sale service at Leon's in Dartmouth, Nova Scotia, using clear communication and organized customer issue management. Support customers by phone, in person, or email.
As a full time Customer Service Associate, you will oversee service standards and advocate for customers with repair and service organizations. The work includes coordinating repairs, exchanges, credit memos, deliveries, and customer follow-up. You will also train and support service associates while maintaining organized files on open issues.
Key Responsibilities:
- Assist customers with service requests through multiple communication channels
- Set and confirm repair technician appointments
- Follow up on overdue parts, repairs, and work orders
- Complete inspections for exchanges or customer requests
- Train new associates and provide ongoing support
Requirements:
- Strong commitment to customer-focused service
- Clear written and verbal communication abilities
- Strong problem-solving and analytical skills
- Exceptional organizational skills for service files
- Professional collaboration with colleagues and customers
Bring organized service coordination, customer advocacy, and training support to Leon's full-time Dartmouth customer service team.