Walmart Canada seeks a Customer Service Desk Associate skilled in refunds, returns, and skilled customer assistance. This Surrey position supports front-end accuracy.
As a Customer Service Desk Associate, you represent Walmart's values while supporting smooth store operations. You process refunds and exchanges, answer questions, maintain sales tax-exempt records, and handle returned merchandise. The work requires accuracy, flexibility, and consistent attention to store procedures. You may work evenings, weekends, holidays, and overnight hours according to business needs.
Key Responsibilities:
- Process refunds and returns following company procedures
- Assist customers with exchanges, questions, and directions
- Maintain accurate sales tax-exempt records
- Send damaged merchandise to Claims for processing
- Scan returned items before placing them on sales floor
Requirements:
- Be at least 16 years old
- Work evenings, weekends, holidays, and overnight shifts
- Stand for extended periods during assigned shifts
- Lift inventory, equipment, or supplies up to 50 pounds occasionally
- Perform repetitive stocking, zoning, and organizing tasks
Bring customer service, refund processing, and scanning accuracy to Walmart Canada's customer service desk in Surrey.