At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Linear is a remote-first company, with optional co-working offices in San Francisco, Recent York, and London. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter,



and Reddit Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Passion about technology, quality, and Linear’s mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Competitive salary and equity ~ Employee-friendly equity terms including early exercise in the US and extended exercise windows ~ Daily meal and coffee stipend on every workday ~ Health coverage (based on country requirements) ~5 weeks paid vacation, plus local statutory holidays ~4 months paid parental leave ~ Regular team events and off-sites ~ Remote-first with no required commute For sales roles, actual earnings vary based on sales performance. Equity is a meaningful part of all offers at Linear. A note on recruitment fraud A note on recruitment fraud: all official Linear hiring communication comes from an @linear.
We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #

📌 Product Support Specialist, Eastern/Central Time (Canada)
🏢 Linear
📍 Canada