Help CIBC clients navigate digital banking while handling transactions and everyday questions at the Kildare & Caldwell location. The work is onsite full-time.

This Client Engagement Associate supports customers within a fast-paced Banking Centre and Personal and Business Banking Team. You will guide clients through mobile applications, manage account and product needs, and provide meaningful service. You will also complete basic product sales, refer clients to specialists, and strengthen relationships through accountability.

Key Responsibilities:

- Guide clients through digital banking options
- Answer questions about accounts and products
- Complete transactions and basic product sales
- Listen and gather information for solutions
- Strengthen client relationships through meaningful interactions

Requirements:

- Strong client experience and service focus
- Ability to understand and explain financial products
- Comfort adapting to evolving technologies
- Commitment to trust, teamwork, and accountability
- Availability during banking centre hours

Apply digital literacy, client issue resolution, and transaction services expertise while supporting CIBC’s up-to-date banking experience.

📌 Digital Banking Customer Service Associate (Canada)
🏢 CIBC
📍 Canada