Build trusted BMO customer relationships remotely in Ontario through responsive bilingual service, collections expertise, and accurate account management.
As a Bilingual Account Specialist, you will develop rapport with customers while managing collections-related sales and service activities. You will maintain long-term relationships, analyze account information, and provide advice aligned with customer objectives. The position also supports quality, coaching, vendor management, disputes, and continuous improvement.
Key Responsibilities:
- Develop rapport and confidence with customers
- Manage transactions arising from customer calls
- Analyze data and provide insights and recommendations
- Support coaching, quality audits, and vendor management
- Maintain confidentiality of customer and Bank information
Requirements:
- Two to three years of relevant experience
- Related post-secondary degree or equivalent combination
- Positive consumer collections legal and product knowledge
- Good communication, organization, and collaboration skills
- Ability to analyze issues and determine next steps
Bring bilingual communication, relationship management, and collections capabilities to BMO’s remote Customer Shared Services team.