Apply crisis intervention and de-escalation skills as a Residential Support Worker at Nisa Homes Vancouver, providing in-person evening support.

This full-time position serves women, children, and families in transitional housing. You will monitor wellbeing and building safety, assess risks, respond to emergencies, and support residents through conflicts and concerns. The role combines survivor-centered support with safety planning, family programming, incident reporting, confidentiality, and coordinated communication. You will collaborate with Support Workers, the Home Manager, Child and Youth Worker, Mental Health Counsellor, volunteers, and community partners. The schedule is 2:30 to 10:30 PM, five days per week.

Key Responsibilities:

- Respond appropriately to crises, emergencies, conflicts, and concerns
- Use trauma-informed and de-escalation practices




- Conduct risk assessments and identify emerging concerns
- Contact emergency services and escalate significant concerns
- Complete objective notes, reports, and required documentation

Requirements:

- One year related experience with relevant education or equivalent
- Non-violent crisis management and conflict resolution skills
- Solid critical thinking, resilience, and emotional intelligence
- Social perception when residents struggle expressing needs
- Satisfactory Vulnerable Sector Check before employment begins

Combine crisis response, safety assessment, de-escalation, and professional documentation to support residents at Nisa Homes Vancouver.

📌 Crisis Intervention Residential Support Worker (Canada)
🏢 Nisa Foundation
📍 Canada