Stewards are the first person the journeyer meets when they enter the ship and the last person the journeyer see's when they leave, making our first and lasting impression. The Steward is highly professional and possess leadership qualities within in their community. The Front Desk Steward is responsible for managing multiple customer service aspects of the business; they are responsible for welcoming and checking in journeyers and overseeing the flow of the journeyers throughout the space, oversee the needs and operations of the facility, provide support to sauna guides and deckhands (cleaning support team) and are able to remain calm and organized in a quick paced environment. Part-time opportunities available. Evening and weekend availability required. Being the face of Othership by embodying our core values through communicating with enthusiasm, empathy, respect and kindness to our journeyers and patrons, always with a consistent and strong expression of the highest customer service. Reports to operations manager: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs. Responsible for managing all customer service needs: checking in journeyers, answering multitudes of phone calls + email inquiries. Engages in our discord channels, offers journeyer relationship development and offers proactive solutions for journeyer needs and complaints. Responsible for managing Mariana Tek (database software); Keeps journeyer accounts accurate and up to date; cancellations and collects overdue accounts. Responsible for managing the reception desk:



cultivates and builds community in all interactions through developing journeyer relationships; has knowledge of the ship, all programming, promotions and sales. Responsible for overseeing and maintaining facility operations: regular circulation of all areas to ensure proper organization and cleanliness; Must be available to work 2-3 shifts per week; ability to work a flexible schedule including, early mornings, late nights, weekends and some holidays (open year round). Has an understanding of the lifestyle and a passion for growing the Othership community. Customer focused: Serving with empathy, kindness, patience and support. Personally committed to continuous improvement and development Willingness to gain understanding and familiarity with the classes and programming offered at Othership Proficiency with computers, Mariana Tek (client booking software) and Notion. Previous customer service, administrative and management experience required; Engaging in charitable and community causes that make a positive impact. Personal development through training with world-leading facilitators. Access to exclusive services, nature retreats, and training programs. Retail and product discounts for your personal enjoyment. Welcome aboard Othership,



Space for Transformation, a space to shift your emotional state through peak experiences that inspire awe and belonging. We believe that learning how to regulate yourself, and your emotions, in a world that can't be regulated can and should be a memorable voyage, maybe even an adventure. Othership is building the future of emotional wellness through social bathhouse experiences and an immersive breathwork app. We are creating healthy social and emotional regulation classes for people interested in mindfulness, meditation, longevity, entrepreneurship, performance, art and culture. You will get exposure to certification programs and retreats around many modalities like breathwork, mobility, sauna, emotional release, ice baths, ecstatic dance and social events with world leading facilitators in these spaces. You will experience incredible personal growth opportunities with training around emotional connection, being accountable and showing up, improving vulnerability and being seen, building more gratitude, and being of service to others. You will help people transform their lives everyday — conquer fears, feel an experience of awe and magic, beat addiction, get healthy, get in touch with your emotions, feel self love. If making people smile drives happiness for you, this happens daily — every single shift. As part of our hiring process for this role, we use automated technology to help review and fairly screen applications. You can see how we test this tool for fairness via the "How we review applications" section of our career page.

📌 Front Desk Steward (Canada)
🏢 Lighthouse Hiring
📍 Canada