Deliver welcoming member experiences at MOVATI Athletic in Brantford through customer service, sales transactions, and attentive daily support.
As a Member Experience Associate, you will promote outstanding customer service and continuously improve the member experience. The role involves guest interaction, member concern resolution, retail support, and accurate administration. Flexibility is essential, including morning, closing, and weekend shifts.
Key Responsibilities:
- Manage and resolve member concerns proactively
- Escalate responsible concerns to the Management team
- Serve customers in the cafe and pro-shop
- Complete cleaning duties safely and promptly
- Process sales transactions and administrative tasks accurately
Requirements:
- Current CPR and First Aid certification required
- Maintain CPR and First Aid throughout employment
- One or more years of related customer service experience
- High School Diploma or equivalent experience considered an asset
- Availability for morning, closing, and weekend shifts
Bring customer service, flexibility, and careful administration to MOVATI Athletic's member experience team in Brantford.