Service Appointment Coordinator Pay Rate: $18
- 20 per hour Bramgate Volkswagen Vehicle Service Appointment Coordinator
- Salary plus Bonus We are a growing family-owned business, looking to appoint a Vehicle Appointment Coordinator to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading Promptly answer telephone in a warm and inviting manner Schedule service appointments. Follow up with customers as required Establishes and maintains good working relationships with customers to encourage repeat and referral business Take the initiatives to exceed customer satisfaction, even if it requires overcoming obstacles Ensures that each customer encounter is consistent with the Bramgate Promise Understands the customer service measurements used in the Volkswagen network Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines Provides details of customer concerns to the Service Manager on a regular basis Identifies, recommends, and supports opportunities for methods/process improvement Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience Identifies repeat customers and treats them accordingly Assist Service Consultants in customer reception as required Perform various clerical and administrative duties Where necessary,



assist in the compilation of data for various reports Bramgate Automotive Inc. has been in business since 1967 for more than 54 years. We celebrate diversity and we encourage growth within our growing organization. Our vision is to make every customer experience easy, efficient, and enjoyable. Our high volume and performance stores Autosphere Dealership Employer of Choice Award
- 2026 Canadian Auto World Employer of Choice (CAWEOC) Award – 2020 Canada's Top 25 Best Dealership to work for by Automotive News – 2018 & 2019. State-of-the art facility. Outstanding leadership and support Qualified training and processes Large customer base Benefit package, life, dental, health, RRSP, pension plan and EAP The key skills and qualities of a Volkswagen Appointment Coordinator: ~ High school diploma or equivalent ~ Office Administration diploma would be considered an asset ~2-5 years of direct work experiences in a dealership setting ~ Able to create an environment where customers are regularly apprised of the current situation ~ Strong knowledge of Microsoft Office products, including Excel and Word ~ Superior telephone manners and strong interpersonal skills ~ Strong customer service orientation and follow-up ~ Able to organize and maintain files and basic database ~ Willing to learn more as a part of further personal development ~ Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

📌 Service Appointment Coordinator (Canada)
🏢 Volkswagen
📍 Canada