Client Relations Manager
- Healthcare Transportation Management Mississauga, ON, CA2 days ago Requisition ID: 1082Job DescriptionAbout Apple Express Courier Ltd.
Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes, and technology. We create innovative solutions, delivering exceptional value and service quality for Healthcare, IT, and E-commerce organizations across Canada.
At Apple Express, we foster a culture of inclusion, collaboration, and continuous improvement. We are committed to helping our employees grow professionally while making a meaningful impact for our customers and the communities we serve.
Position SummaryThe Client Relations Manager
- Healthcare Transportation is responsible for strategically managing relationships with Apple Express Healthcare Transportation clients, ensuring exceptional service delivery, client retention, and long-term growth opportunities.
This role serves as the primary point of contact for assigned healthcare accounts and is responsible for overseeing scopes of work, contracts, client onboarding, profitability analysis, operational performance, pricing strategies, and business development initiatives. The successful candidate will work closely with cross-functional teams to ensure client expectations are consistently met or exceeded while identifying opportunities to expand service offerings and increase share of wallet.

What You'll Do
Client Relationship ManagementManage a portfolio of dedicated, routed, and scheduled Healthcare Transportation clients.
Develop a thorough understanding of client operations, business objectives, and service requirements.
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customers and senior leadership.




Account Growth & Business DevelopmentIdentify opportunities to expand existing services and increase account revenue.
Develop pricing strategies and business cases for recent and expanded transportation solutions.
Prepare and present proposals, pricing models, and service recommendations.
Participate in developing innovative transportation solutions and service offerings.
Stay informed of industry trends, healthcare market developments, and competitive activity.
Client Onboarding & Project ManagementLead new account implementations from initial planning through full operational launch.
Ensure complete ownership and accountability for successful customer onboarding.
Coordinate cross-functional teams to ensure seamless implementation of new business.
Manage project plans, timelines, deliverables, and milestone achievement.
Monitor implementation performance and ensure customer expectations are achieved.
Operational & Regulatory ExcellenceEnsure all client Scopes of Work remain accurate, current, and compliant with applicable Provincial Healthcare regulations.
Partner with Operations, Customer Service, Administration, and Business Development teams to ensure operational excellence.
Collaborate with Quality teams to develop and maintain client-specific training programs.
Ensure internal teams remain informed of evolving healthcare transportation requirements and regulatory changes.
Drive continuous improvement initiatives to enhance customer experience and operational efficiency.




Performance Management & ReportingMonitor customer profitability and transportation performance metrics.
Analyze service trends and identify opportunities for operational and financial improvements.
Manage and report on Key Performance Indicators (KPIs).
Deliver regular business performance reports and recommendations to stakeholders.
Advanced report-writing and project management skills.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience working with transportation routing, costing models, and operational analytics is considered a strong asset.
Comfortable utilizing technology and software platforms to support client and operational needs.
Outstanding listening, questioning, and relationship-building skills.
Positive and cooperative approach to managing stakeholders.
Excellent organizational and time management skills.
Required QualificationsCollege Diploma or University Degree in Business Administration or a related field.
Minimum 5 years of experience in Transportation Solutions, Logistics, Healthcare Transportation, or a related industry.
Demonstrated success managing customer relationships in a client-facing environment.
Experience with dedicated, routed, scheduled, and on-demand transportation solutions.
Familiarity with the national healthcare transportation programs and requirements is strongly preferred.
Experience with activity-based costing and transportation routing methodologies is considered an asset.
Ability to travel occasionally requiredLanguage

Requirements:
English is the principal language for this position.
Join a leading Canadian transportation and logistics organization.
Work with some of Canada's most recognized healthcare clients.
Play a strategic role in

📌 Client Relations Manager (Canada)
🏢 Apple Express
📍 Canada