Paramount Commerce processes $5B+ annually across Interac, EFT, and real-time rails. As our first dedicated Solutions Engineer reporting to the CRO, you will bridge the gap between our commercial teams, technical capabilities, and merchants.

Initially, you will design the playbook—establishing discovery frameworks and standardizing how Sales qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully scoped architectures over to Onboarding for execution.

Key Responsibilities

- Lead Live Solutioning (Pre- and Post-Sale): Join calls with Business Development and Account Management to architect solutions in real time. Clearly articulate why a solution works, challenge client assumptions constructively, and act as an interpreter for merchant-specific payments terminology.
- Build Discovery Frameworks: Define the questions and parameters the commercial team must use during discovery to identify merchant requirements early.
- Document Workflows & Secure Sign-Off: Map payment workflows and the flow of money movement (e.G., swimlane diagrams). Document the agreed-upon solution and secure formal merchant sign-off.
- Own Onboarding Handoffs: Deliver fully scoped use cases and technical context to the Onboarding team so they can focus strictly on tracking integration and implementation.
- Drive the Product Feedback Loop: Act as the merchant advocate internally. Identify recurring trends, gaps, and feature requests—especially in recent verticals—and feed them directly to Product and Engineering.
- Relay Technical Requirements: Read, interpret,



and explain API documentation and integration paths without needing to write code.

What You Bring
- Payments Depth: Deep experience in Solutions Engineering, Technical Pre-Sales, or Solutions Consulting within payments or fintech. Strong familiarity with North American payment rails (Interac, EFT, A2A), settlement flows, and money movement.
- Workflow Mapping: Hands-on experience producing clear visual documentation (swimlane diagrams, integration flows) that both developers and business leaders can understand.
- Technical Literacy: Ability to read and navigate API documentation, webhooks, and technical architectures to problem-solve integrations with merchant engineers.
- Merchant-Facing Presence: Excellent communication skills with the ability to translate technical details into business value, push back when a requested setup won't work, and guide clients to better solutions.
- Builder Mindset: Proven ability to create repeatable processes from scratch rather than just following existing playbooks.

Who This Role Is For

This role is for someone who has spent years watching deals get complicated because nobody owned the solution narrative. You've seen the post-signature scramble when integration requirements weren't properly scoped, and the frustration when sales promises don't match technical reality.





You should be comfortable being the person who says "that won't work the way you think it will" in a room full of people who want to hear the opposite. You should be equally comfortable proposing the alternative that actually will.

If you've been looking for a role where you build something from the ground up, translate complex merchant needs into clear operational realities, and work on problems that matter in a payments company that processes real volume, this is it.

Why Paramount Commerce

- Canadian Company with over 22 years of history
- Competitive salary + performance bonus
- Generous Vacation + Summer Fridays
- Health & Dental Benefits
- Wellness Spending Account
- Retirement savings matching plan
- Hybrid work environment - Thursdays in Toronto office | Remote across Canada for candidates outside Toronto
- Quality Hardware provided to do your work
- Parental leave top up program
- Birthday Day Off
- Quarterly Socials
- Volunteer Days to give back to our community

Compensation Disclosure The base salary range for this role is $150,000 to $190,000 CAD, plus performance bonus. This is a net-new position on the team. Final compensation depends on experience and qualifications. Please note that base salary ranges may differ based on location and local currency.

AI Disclosure: We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement. All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices.

DEI : At Paramount Comme

📌 Pre-Sales Engineer (Canada)
🏢 Paramount Commerce
📍 Canada