Lead hotel front desk operations with exceptional customer service and sales instincts while overseeing every guest interaction throughout their stay. This full-time position requires versatile availability.

As Front Desk Supervisor, you will support flawless guest experiences while guiding guest services team members. The position combines front desk operations, property management systems, room inventory, and revenue-focused upselling. You will also train staff, coach performance, and act as duty manager when needed.

Key Responsibilities:

- Oversee front desk operations and exceptional guest service
- Manage check-ins, check-outs, inquiries, requests, and complaints
- Train, onboard, and coach guest services team members
- Upsell rooms and services while managing costs
- Act as duty manager when needed

Requirements:

- Two or more years in hotel guest services
- Strong understanding of all front desk shifts
- Property management system experience for room inventory
- Supervisory or leadership experience is helpful
- Hospitality management degree or diploma is an asset

Bring front desk leadership, guest service, staff coaching, and revenue awareness to this hotel supervisor position.

📌 Hotel Front Desk Supervisor (Canada)
🏢 BW Premier Denham Inn
📍 Canada