Bring personable guest service, organization, and problem-solving skills to a Front Desk Agent role at Westin. Create warm first impressions for every arrival.
As a Front Desk Agent with Pomeroy Lodging, you will shape memorable guest experiences while supporting department financial goals. The position combines communication, reservations, check-in, check-out, and hotel service information. You will maintain professional guest interactions and help personalize care at Westin.
Key Responsibilities:
- Welcome guests and answer phones promptly and courteously
- Respond appropriately to guest complaints with qualified attention
- Book reservations by phone, in person, or online
- Process check-ins, check-outs, and guest transactions
- Track arrivals, departures, activities, and VIP amenities
Requirements:
- Previous front desk or hotel experience is an asset
- Strong communication and interpersonal skills
- Tech-savvy approach to front desk responsibilities
- Availability for day, afternoon, evening, and weekend shifts
- Ability to stand, lift, and bend as required
Use organization, communication, and problem-solving skills to deliver attentive front desk service and memorable Westin guest experiences.