Build AI-powered workflows and scalable systems as Jobber’s Customer Success Technology Manager in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Reporting to the Senior Manager, Success Operations, you will own technology supporting Customer Success teams. You will lead technical talent, improve processes, and deliver AI-first solutions. The work connects Success Operations, Engineering, and cross-functional stakeholders.
Key Responsibilities:
- Manage and develop Customer Success Technology Administrators
- Identify manual work and prioritize automation improvements
- Roll out, monitor, and govern AI-enabled workflows
- Set intake, triage, issue resolution, KPIs, and SLAs
- Own stack health, performance, roadmap, vendors, and licensing
Requirements:
- People leadership developing technical talent and high-performing teams
- Customer Success, Product Support, and Onboarding experience
- Extensive Salesforce Service Cloud or similar tool experience
- Hands-on AI workflow and agent design experience
- Engineering collaboration using Agile and Scrum methodologies
Lead Jobber’s Customer Success technology strategy through AI workflows, automation, technical leadership, and scalable systems.