Cornwall Community Hospital (CCH) is an acute care hospital located in Cornwall, Ontario along the scenic St. Lawrence River. CCH provides a full range of acute inpatient, outpatient and community mental health services to a catchment area of 100,000 people from the communities of Cornwall, the United Counties of Stormont, Dundas and Glengarry and to the Mohawk community of Akwesasne.

With 186 beds, 1320 employees and 180 physicians, CCH offers a wide range of care and services. These include emergency, surgical, medicine and rehabilitation services, mental health and addiction programs as well as a family birthing centre.

At Cornwall Community Hospital (CCH), we are committed to Exceptional Care. Always.

Our mission is: Our team collaborates to provide exceptional people-centered care.

Our work is guided by our ICARE values - Integrity, Compassion, Accountability, Respect, and Engagement - and three strategic directions:

- Recovery - Improving access to care, supporting innovation, and maintaining high standards for safety and quality
- People – Supporting staff well-being, building a strong and inclusive team, and listening to patients, clients, and care partners
- Integration – Working with partners to improve how care is delivered across the health system

Successful candidates will reflect these values in their work and contribute to our mission by delivering safe, compassionate, respectful, and high-quality care and services in a collaborative setting.

This position is for an existing vacancy. Accommodations are available upon request for candidates participating in the recruitment and selection process.

Summary of responsibilities





The overall function of the Program Clerk is to assist our patients, caregivers and community to manage clinical conditions and transitions, maximize the patient’s self-care abilities, as well as embody a culture of caregiver inclusion in the patient’s plan of care.

The Program Clerk answers and places telephone calls, relays messages and directs patients’ relatives and visitors as well as embody a culture of caregiver inclusion in the patient’s plan of care; completes diagnostic requisitions, processes diagnostic requisitions, initiates transfer forms, processes physician’s orders; fills out, sends, receives, delivers and files requisitions on patient charts and ensures charts are complete; orders supplies for the Unit. Other duties as assigned.

Requirements of the job

• Completion of Ontario Secondary School Diploma

- Medical Terminology (tested with a pass mark of 75% or greater)
- Medical Office Assistant Course or related experience
- Working knowledge of Word, StaffRight, Excel, Anzer
- Good understanding of Emergency Response Codes
- Ability to multi task and work under pressure
- Good interpersonal skills necessary to deal with patients and their families
- Demonstrated ability to process physician's orders
- Demonstrated ability to read and understand instructions, memos, etc.
- Demonstrated ability to do basic arithmetic to complete reports
- Ability to meet the physical demands of the position
- Typing speed of 45 w.p.m.
- Good interpersonal and organization skills and strong team orientation
- Demonstrated regular, punctual attendance
- Demonstrated commitment to patient safety
- Functional level in both official languages (oral and written in English; oral in French – and testing completed)

📌 Program Clerk (Cornwall)
🏢 Cornwall Community Hospital
📍 Cornwall