Lead customer programs at Indigo as a Customer Experience Manager, focusing on service excellence and team performance. This pivotal role enhances customer engagement within a dynamic retail environment.
As a Customer Experience Manager with Indigo, you will oversee all aspects of customer experience initiatives. You will execute customer engagement strategies, coach team members, and ensure a high-performance culture that embodies Indigo's values. Your leadership will help drive sales performance and customer loyalty.
Key Responsibilities:
- Lead customer experience execution plans in the store
- Ensure alignment with R.E.A.D. service model and sales practices
- Drive daily communication and sales rallies with staff
- Support omni-channel customer interactions and service
- Maintain compliance with operational, financial, and safety standards
Requirements:
- 1-3 years of leadership in retail or customer-facing roles
- Proven experience in executing customer service strategies
- Excellent communication and problem-solving skills
- Robust organizational abilities in a fast-paced environment
- Passion for Indigo's mission and customer experience
Be the catalyst for customer engagement and operational excellence as a Customer Experience Manager at Indigo.