Requisition ID: 37430Onsite or Remote: Onsite PositionKomatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Competitive wages: base pay is $75.10/hour. Discussion regarding full compensation package conducted upon initial pre-screen.
Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)Health Care and Personal Wellness spending accountCompany-sponsored registered pension plan (RPP) and matching program.
Paid vacationCompany-supplied tools4/5 Rating on GlassdoorAbility to be a part of an exciting,



creative company developing new state-of-the-art technology and equipmentPlease visit our website for more information.
Job Overview
Are you a proven leader who thrives in fast-paced mining and heavy equipment environments? Komatsu is looking for a
General Supervisor, Shop & Field Service
to lead a skilled team of tradespeople supporting some of the most advanced
Joy underground mining equipment
in the industry. In this role, you'll provide leadership to both shop and field service operations, ensuring work is completed safely, efficiently, and to the highest quality standards. You'll work closely with customers, Account Managers, and technical teams to drive operational excellence, develop talent, and deliver exceptional service that keeps our customers productive. If you're passionate about leading people, solving complex equipment challenges, and building strong customer relationships, we'd like to hear from you.
Reports to: District ManagerShift: 5x2
- Monday-FridaySafety Sensitive:
Yes
- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be requiredTravel:
up to 50% within Canada and the USARelocation: This position does not offer relocationKey Job Responsibilities
Lead and develop a team of field and shop employees, fostering a strong culture of safety, accountability, teamwork, and continuous improvementCoordinate service activities for maintenance, troubleshooting, repairs, overhauls,



and commissioning of Joy underground mining equipmentEstablish work priorities, allocate resources, and manage schedules to ensure customer commitments are met safely, on time, and within scopeProvide technical guidance and escalation support for complex mechanical, electrical, hydraulic, and control system issuesOversee major component rebuilds and repair projects, ensuring quality standards, cost targets, documentation requirements, and delivery schedules are achievedPartner with customers, mine operators, Account Managers, and internal stakeholders to build strong relationships and identify service opportunitiesManage departmental budgets, labour utilization, project costs, and operational performance to support profitable growthCoach, mentor, and evaluate employees while supporting training, workforce development, succession planning, and performance managementQualifications/Requirements
Red Seal Journeyperson certification in Heavy Duty Equipment Technician, Industrial MechanicMillwright, Electrician, Welder or a related trade8+ years of mining, heavy equipment, or industrial service experience, including progressive leadership responsibilitiesDemonstrated success leading field service, maintenance, or workshop teams in a customer-focused environmentStrong knowledge of underground mining equipment with advanced troubleshooting capability in mechanical, hydraulic, and electrical systemsExperience managing large repair projects, component rebuilds, maintenance planning, and workforce schedulingStrong business acumen with experience managing budgets, labour productivity, cost control, and operational KPIsExcellent leadership, communication, coaching, conflict resolution, and customer relationship manag

📌 General Supervisor, Shop And Field (Canada)
🏢 Komatsu America
📍 Canada