Deliver exceptional after-sale service at Leon's in Dartmouth, using clear communication and organized customer issue management. This is a full-time hourly position. As a Customer Service Associate, you will assist customers through phone, in-person, and email requests. You will coordinate repairs, exchanges, deliveries, and follow-ups while supporting service standards. The position also includes training and supporting other service associates.
Key Responsibilities
Assist customers with service requests across multiple communication channels Set and confirm repair technician appointments Follow up on overdue parts, repairs, and work orders Complete exchange inspections upon request Train new associates and provide ongoing support
Requirements:
Robust commitment to customer-focused service Clear written and verbal communication skills Strong problem-solving and analytical skills Exceptional organizational abilities Professional, composed, positive approach Apply customer service, coordination, and organizational skills while supporting Leon's after-sale experience in Dartmouth.