Lead Baxter’s customer care team through coaching, performance analysis, and service improvement. Support healthcare customers and internal partners through daily contact center operations.
As a Customer Care Supervisor, you will direct customer service professionals and maintain service levels, quality expectations, and satisfaction goals. You will use workforce planning, operational metrics, and customer feedback to guide decisions. Cross-functional collaboration supports stronger customer experiences and business outcomes.

Key Responsibilities
Lead daily operations against service level and workload commitmentsCoach employees through feedback and individualized development plansAnalyze metrics, NPS results, feedback,



and service trendsResolve complex inquiries and escalated customer issues promptlyPartner with Workforce Management on staffing and resource allocationRequirements: Bachelor’s degreeFour-plus years in contact center or customer service leadershipFour-plus years leading employee performance and developmentExperience with KPIs, SLAs, metrics, and workforce planningStrong analytical, communication, and relationship-building skillsBring people leadership, analytical thinking, and customer-focused decision-making to Baxter’s healthcare customer care operations.

📌 Baxter Customer Care Supervisor (Canada)
🏢 1036 Baxter Corporation CAN
📍 Canada