Customer Experience Support Specialists create personal customer experiences through phone, chat, and email while working remotely after training.
Turtles is seeking a Customer Happiness Advocate for its Customer Support team. The work centers on identifying issues, offering needs-based solutions, and helping customers succeed while shopping. Daily schedules combine simultaneous channels, documentation, and customer-focused follow-up.
Key Responsibilities:
- Take phone calls alongside simultaneous customer chats
- Respond to customer emails with quality answers
- Identify and resolve customer issues effectively
- Offer needs-based solutions rather than pushy sales
- Document each customer ticket after follow-up
Requirements:
- Excellent written and spoken communication skills
- Ability to multitask across communication tools
- Creative problem-solving and personal customer focus
- Willingness to learn current software
- Ability to continuously develop and adapt
Use customer communication, problem-solving, and channel management skills to deliver high-quality support for Turtles shoppers worldwide.