Drive SaaS client onboarding for Flipp across Canada, combining timeline management, stakeholder communication, and product integrations in a remote-first environment.
This Customer Success Implementation
Manager leads customized onboarding plans and retailer product integrations. You will coordinate internal teams, clients, product, and engineering through project completion. The position emphasizes training, documentation, reporting, risk mitigation, and transparent updates for technical and non-technical stakeholders.Develop onboarding plans based on customer goalsCreate project plans for retailer integrations and launchesConduct training sessions and create delivery documentationCoordinate resources, roadmaps, risks,
and program ceremoniesProvide actionable status updates and mitigation plansRequirements: Five or more years in implementation, project management, or customer successAbility to manage multiple complex projects simultaneouslyStrong workback schedule and timeline management skillsAnalytical problem-solving and risk mitigation abilitiesCRM or project management platform experienceUse project management, onboarding, communication, and integration skills to support successful Flipp launches and customer outcomes across Canada. #