Customer service agents in Waterloo use empathy and problem-solving to resolve inquiries onsite for Teleperformance customers. Full-time onsite availability is required.
Teleperformance seeks customer service agents to provide solutions and positive experiences for customers of respected global brands. You will clarify requirements, use decision-support resources, and manage high call volumes. The position requires customer care, communication, and computer skills.
Key Responsibilities:
- Answer an average of 100 or more calls
- Clarify requirements and provide appropriate customer resolutions
- Document and retrieve information in call tracking databases
- Meet contractual key performance indicators and client procedures
- Identify cross-selling and up-selling opportunities with existing customers
Requirements:
- Minimum two years of customer service experience
- High school diploma or equivalent required
- English proficiency and strong verbal communication skills
- Computer literacy with Microsoft Office and Google Suite
- Minimum typing speed of 35 words per minute
Bring empathy, telephone etiquette, and logical problem resolution to Teleperformance's full time onsite customer service team in Waterloo.