Shape guest communications and design for Rocky Mountaineer and Canyon Spirit from Vancouver in a hybrid, full time management role. Use clear writing and content expertise.

Reporting to the Senior Manager, Guest Communication & Engagement, this manager develops pre-travel documents, guest emails, and in-travel collateral. The work supports guests from booking through journey completion across Armstrong Collective brands. Collaboration spans Operations, Marketing, Brand, Product, Technology, and external partners.

Key Responsibilities:

- Deliver guest communication strategies across pre-travel and in-travel touchpoints
- Manage communication inventories, calendars, templates, and content governance
- Develop confirmations, itineraries, guides, instructions, and safety materials




- Build and deploy automated email communications with cross-functional partners
- Oversee collateral, performance metrics, vendors, and communication improvements

Requirements:

- Five-plus years in guest, customer, content, or marketing communications
- Exceptional writing, editing, accessibility, and brand consistency skills
- Experience managing email journeys and printed or digital collateral
- Experience with Salesforce Marketing Cloud or similar automation platforms
- Degree, diploma, or equivalent experience in a related field

Bring guest-first communication, content governance, email expertise, and design coordination to Armstrong Collective's Vancouver team.

📌 Guest Communications Design Manager (Canada)
🏢 Canyon Spirit
📍 Canada