Deliver polished customer service for Quince through chat, email, phone, and social channels in a hybrid Toronto role with weekly office work. Use empathy and product knowledge to build customer confidence during every interaction.

As a Customer Experience Specialist, you will represent Quince across multiple service channels and own conversations from start to finish. You will resolve issues fairly, use service platforms effectively, and communicate proactively. Learning materials, fits, and care details helps you guide customers with authenticity while identifying recurring friction and improvement opportunities.

Key Responsibilities:

- Own customer interactions from first contact through complete resolution
- Deliver brand-aligned service across chat, email, phone, and social




- Resolve customer concerns with calm, empathy, and fair judgment
- Use service platforms and resources to provide timely answers
- Share recurring questions and friction points for improvement

Requirements:

- High School diploma or GED
- At least two years of customer service experience
- Comfort adopting current tools and using technology thoughtfully
- Ability to remain calm and adaptable during changing situations
- Availability for a five-day schedule including weekend days

Bring customer service, digital adaptability, and product expertise to Quince's Toronto customer experience team.

📌 Customer Experience Specialist Toronto (Canada)
🏢 Quince
📍 Canada