Use organization and customer service skills to schedule equipment repairs, coordinate technicians, and maintain service documentation for Inland Truck & Equipment.
This Service Coordinator provides essential administrative support within the Equipment Service department. The work includes managing customer interactions, coordinating field service activity, updating records, and assisting with repair order administration. The position supports effective service operations and offers a foundation for future advancement into Service Advisor work.
Key Responsibilities:
- Schedule appointments and handle incoming service inquiries
- Dispatch field service technicians with the Service Manager
- Follow up after repairs and address customer concerns
- Contact customers about maintenance and upcoming service needs
- Maintain service truck schedules and related documentation
Requirements:
- Strong time management and task-prioritization skills
- Ability to manage high-volume phone and email interactions
- Clear documentation and accurate record-keeping abilities
- Logical, proactive problem-solving approach
- Mechanical aptitude or equipment knowledge considered an asset
Support customers and technicians through organized scheduling, follow-up communication, service records, and dependable equipment administration.