Digital banking guidance is central to this full time on-site CIBC role in Fort Macleod.

Help clients use mobile tools and manage everyday banking.

As a Client Engagement Associate, you will be the first line of support within CIBC’s Personal and Business Banking Team.

Introduce clients to mobile banking applications, answer questions, assist transactions, and explain relevant products and services.

You will also connect clients with specialists supporting their goals.

Key Responsibilities: Guide clients through mobile banking applications and digital options
Help clients manage accounts and banking products
Listen, gather information, and resolve client issues
Support sales of products and services meeting client needs
Connect clients with appropriate CIBC team members
Requirements: Digital literacy and adaptability with evolving technologies
Knowledge of financial services products and services
Client-focused approach with thoughtful questioning skills
Goal orientation and accountability for client issues
Availability for Banking Centre hours and nearby locations
Use digital literacy, client service, and problem-solving skills to guide Fort Macleod clients through CIBC banking solutions.

📌 Digital Banking Client Engagement Associate (Canada)
🏢 Important Company of the Sector
📍 Canada