Lead front-store customer service at Shoppers Drug Mart, overseeing cashiers, merchandising, and daily store standards.

Apply planning and problem-solving skills.

This Front Store Supervisor manages customer service functions, including cash, cashiers, and merchandising.

The position trains staff, provides guidance, and supports consistent store operations.

It also addresses customer inquiries, resolves issues, and maintains loss prevention procedures.

Key Responsibilities: Ensure cashiers and merchandisers follow store policies
Train staff in cashier and merchandising functions
Manage cash office inventory and cashier tracking
Resolve customer refunds, exchanges, and service issues
Maintain organized shelves, displays, housekeeping, and store image
Requirements: Planning, judgment, and decision-making abilities
Independent thinking when organizing the store
Essential problem-solving skills for customer satisfaction
Computer literacy and organized work habits
Productive time management and product knowledge
Support Shoppers Drug Mart customers and staff through organized supervision, effective problem-solving, and dependable front-store operations.

📌 Front Store Customer Service Supervisor (Canada)
🏢 Recognized
📍 Canada